Frequently Asked Questions
Everything you need to know about the Rennaï beauty experience.
Are Rennaï products cruelty-free and vegan?
Yes, we are committed to ethical beauty. All Rennaï products are 100% cruelty-free and we offer a wide range of vegan-certified formulas.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the continental US. International shipping times vary by location, usually ranging from 7-14 business days.
What is your return policy?
We offer a 30-day satisfaction guarantee. If you are not completely happy with your purchase, you can return lightly used products for a full refund or exchange.
How can I track my order?
Once your order ships, you will receive an email notification containing a tracking number and a link to follow your package's journey.
Do you offer professional consultations?
Absolutely. You can book a complimentary 15-minute virtual consultation with our beauty experts to find the perfect shades and products for your skin type.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and buy-now-pay-later options via Klarna.