Returns & Exchanges
At Rennaï, we want you to be completely satisfied with your beauty experience. If you are not happy with your purchase, we offer a 30-day return policy for products in their original, unopened condition.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return.
Prepare Your Package
Securely pack your items in their original packaging, ensuring all seals are intact to qualify for a full refund.
Ship It Back
Download and print your prepaid shipping label from the portal and drop off the package at any authorized carrier location.
Receive Your Refund
Once our quality control team inspects your return, a refund will be issued to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing